top of page

Terms of Service

Last updated: January 2026

These Terms of Service (“Terms”) govern your use of the RecordRefine website and services.

By purchasing credits or using our services, you agree to these Terms.

1. Service Overview

RecordRefine provides self-serve CRM data cleaning, de-duplication and enrichment services.
Services are delivered by processing customer-supplied data files and returning output files for customer-managed import.

RecordRefine does not configure, access, or modify your CRM system.

2. Customer Responsibilities

You are responsible for:

  • Providing accurate and lawful data for processing

  • Ensuring you have the right to process and upload the data

  • Importing the delivered files into your CRM

  • Verifying results after import

RecordRefine is not responsible for how data is used after delivery.

3. Turnaround Times

Typical turnaround times are estimates only (generally 1–3 business days).
Processing times may vary based on file size, data quality, and service demand.

Turnaround times are not guaranteed.

4. Data Handling & Privacy

We process data solely to deliver the requested service.

Details of how we handle personal data are set out in our Privacy Policy, which forms part of these Terms.

5. Pricing & Payments

  • Services are offered on a pay-as-you-go credit basis unless otherwise stated.

  • Prices exclude applicable taxes (such as VAT).
    Minimum processing volumes may apply.

  • Pricing may change from time to time but will not affect orders already placed.

6. Rework & Refunds

If you believe the delivered files do not match the agreed scope, you must notify us within a reasonable time.

Where appropriate, we may:

  • Reprocess the data, or

  • Provide a partial or full credit

Refunds are not provided for issues caused by source data quality or customer import actions.

7. Limitation of Liability

To the maximum extent permitted by law, RecordRefine shall not be liable for:

  • Indirect or consequential losses

  • Loss of profits, revenue, or business opportunity

  • Issues arising from customer imports or downstream data use

Our total liability shall not exceed the amount paid for the relevant service.

8. No Affiliation

RecordRefine is not affiliated with Zoho Corporation or any other CRM provider.

9. Changes to These Terms

We may update these Terms from time to time.
The latest version will always be published on this page.

10. Contact

For questions about these Terms, please contact:
Email: privacy@recordrefine.com

bottom of page