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Privacy Policy

Last updated: January 2026

 

RecordRefine (“we”, “us”, “our”) is committed to protecting your privacy and handling personal data responsibly.

This Privacy Policy explains how we collect, use, store and protect personal data when you use our website or services.

1. Who We Are

RecordRefine provides CRM data cleaning, de-duplication and enrichment services delivered on a self-serve basis.

We are not affiliated with Zoho Corporation or any other CRM provider.

2. What Data We Collect

We may collect and process the following types of data:

  • Contact information (such as name, email address, company name)

  • Uploaded data files (CSV/XLSX) provided by you for processing

  • Technical data (IP address, browser type, basic analytics)

  • Support communications

We do not intentionally collect sensitive personal data.

3. How We Use Your Data

We use personal data only to:

  • Provide and operate our services

  • Process uploaded data files as instructed by you

  • Deliver cleaned and enriched output files

  • Communicate with you about your order or support requests

  • Maintain security and prevent misuse

We do not sell personal data.

4. Legal Basis for Processing (GDPR)

Where applicable under UK and EU GDPR, we process personal data based on:

  • Performance of a contract (to deliver the service you request)

  • Legitimate interests (service improvement, security, support)

  • Legal obligations

5. Data Processing & Storage

  • Data is processed securely using cloud infrastructure (including AWS)

  • Files are retained for a limited period (typically up to 90 days) and then deleted

  • Access to data is restricted and controlled

6. Data Sharing

We may share data only with trusted service providers required to deliver our services (e.g. cloud infrastructure, email delivery).

We do not share data with third parties for marketing purposes.

7. International Transfers

Your data may be processed in locations outside your country of residence.
Where applicable, we apply appropriate safeguards to protect personal data in accordance with data protection laws.

8. Your Rights

Depending on your location, you may have rights to:

  • Access your personal data

  • Request correction or deletion

  • Restrict or object to processing

  • Request data portability

Requests can be made by contacting us using the details below.

9. Security

We use reasonable technical and organisational measures to protect personal data from unauthorised access, loss or misuse.

10. Contact Us

For privacy-related questions or requests, contact:

 

Email: privacy@recordrefine.com

11. Changes to This Policy

We may update this Privacy Policy from time to time.
The latest version will always be published on this page.

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